Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All of our bedrooms have complimentary Wi-Fi a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Separate shower/bathtub
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Shuttle service (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
It was amazing Hotel so comfortable and very nice breakfast.
Only thing was we had to pay for the car park which wasn't that bad.
stayed in December, 2025
Guest Score 8 out of 10
Very Good
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Lovely hotel, great location.
Upgraded room from classic double to Executive double and I was disappointed. The cleanliness of the bathroom had hairs on floor and litter left by sanitation bin. As I was on a special occasion, Christmas evening with my partner, I didn’t want to draw attention to it. If I was traveling solo, I would have asked to change rooms. Unfortunately I wish I had no upgraded and paid an extra £20.00 at the hotel.
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
The hotel was stunning, it was very vlean and the staff were professional, helpful and very friendly. They really couldn't have done more for us
Na
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Generous sized ‘small’ room, bright (sunny!) aspect with ample windows.
The building is a fine example of a late Victorian hotel and retains many features of what was once a grand building. The general decor however appears to have been renovated in c2000 and presents as a standard (though good quality) hotel chain fitout which preserves, but ignores, the original features of the building. A more sensitive approach to basic colour selection and attention to historic detail could vastly elevate the presentation and - quite inexpensively - transform it into a landmark of heritage significance and grandeur. A lost opportunity currently, but the bones are there for a future makeover that could be stunning.
stayed in December, 2025
Guest Score 7 out of 10
Good
Large hotel close to the station and the centre of Chester (10 min walk). Parking close by. Rooms were comfortable.
Nothing!
stayed in December, 2025
Guest Score 8 out of 10
Very Good
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
stayed in December, 2025
Guest Score 5 out of 10
Fair
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Good location and lovely bar.
Room was difficult to access - no lift to that particular part of the building
stayed in December, 2025
Guest Score 8 out of 10
Very Good
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
Lovely building, great location, classic bar, friendly staff.
The massive TV’s dominated the rooms.
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Beautiful and unique hotel done to a very high standard. Fabulous location and exceptional customer service. Food was also very tasty and good value for money.
Nothing it was perfect
stayed in December, 2025
Guest Score 5 out of 10
Fair
The history of the hotel.
The room was very poor to say it was advertised as Deluxe not worth the money paid.
stayed in December, 2025
Guest Score 8 out of 10
Very Good
The room was a bit basic, tucked away in a far corner of the hotel. A room that is usually used for staff or cheap alternatives.
Broken window, needed a bit of TLC.
stayed in December, 2025
Guest Score 10 out of 10
Exceptional
Lovely room and shower, great breakfast . Lovely hotel great location.
Bar prices a bit expensive
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Great location. The hotel is a beautiful old lady that needs a bit of love on the outside but the inside has some stunning features. Check in was smooth Room was as expected,but was chilly but was soon rectified.
The outside of the building untidy and needs some TLC The breakfast, which we only had on one morning, was not worth £16 a head. Was well cooked but nothing special. The bed wasn't great,quite hard and lumpy.. Some investment in new mattresses would be great
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom