Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All of our bedrooms have complimentary Wi-Fi a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Shower
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • shuttle service
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
The room had a bath
I booked a twin room for me and my son!! However we were given a huge double bedl!!We didn't complain because we liked the room.
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Room was cosy, comfortable bed and overlooking the station forecourt. Nice garden for a stroll round. Close enough to the town centre - 10 mins walk. Didn't eat in the hotel restaurant in the evening but good breakfast options.
Bathroom door didn't shut properly, binding on floor covering. A bit noisy with revellers (returning from Liverpool?) late night/early hours. Were offered upgrade on arrival - maybe regret not taking it!
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Good location, had to request a change of room on arrival, the one we were given had the tiniest double bed for 2, and the room was tiny too. However the receptionist (lady) was just superb and went out of her way to help, showed me a couple of rooms and we were able to relocate to a larger room, for a small additional charge.
Had dinner in the bar the night we stayed, it was really only ok, nothing exciting !
stayed in February, 2026
Guest Score 6 out of 10
Pleasant
Good location
We asked in advance for connected rooms which had availability and they didn’t hold it for us. Family of 4. Our rooms were then by a major door for access that went loud all night. Terrible to sleep.
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Great location. Nice and comfortable
Nothing
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Beautiful Victorian splendour. Statues and historic information everywhere.
Quite a walk to The historic parts of Chester. Coffee machine but hotel had Tim out of coffee pods.
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Great location, close to city. Rooms were stunning. Hotel is amazing. Security guard had a great sense of humour - fantastic bloke! Staff very friendly and accommodating.
Nothing
stayed in February, 2026
Guest Score 7 out of 10
Good
Room clean staff genial helpful
Room dead small bed small uncomfy couldnt swing a newt around
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Excellent location right across from the railway station. The hotel was lovely, quite quirky! We had a twin room and it was such a reasonable price. The room was large, clean, comfortable and just perfect. The staff were absolutely lovely too. I would definitely stay here again.
Nothing.
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Our stay at the Queen Hotel in Chester was very pleasing. The staff were very helpful and the amenities and facities were excellent. We will certainly stay here again.
stayed in February, 2026
Guest Score 7 out of 10
Good
Location. Bar area.
Noisy door closures, the hospitality tray in the room was very basic. No decaf tea. Deluxe room ? Don’t know what was deluxe about it. Water was not very hot.
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Great Junior Suite. Staff really helpful and accommodated a last minute change on a very busy night.
Parking was a little limited but otherwise no fault at all.
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Great location next to the station and short walking distance to town centre
Nothing! Amazing stay
stayed in February, 2026
Guest Score 5 out of 10
Fair
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Very spacious room, well stocked fridge, perfect temperature and easy to change the temperature. The bathroom was lovely
There was a sticker on the side of the bath from something that was clearly put there by previous occupants and so made me question the cleanliness. As the receptionist tried to make me pay when I had already paid. Luckily I had the app to hand to prove I had already paid
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Lovely building in a very convenient location.
...a long walk to our room but the walk was through nicely decorated areas!
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom