The Queen at Chester Hotel, BW Premier Collection
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All of our bedrooms have complimentary Wi-Fi a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Shower
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • shuttle service
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
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The Queen at Chester Hotel, BW Premier Collection
Rates from View more information >>

Airports Show all on map »

  • Chester Hawarden Airport - 4.24 mi
  • Speke Airport - 9.58 mi
  • Manchester Intl Airport - 27.27 mi

Museums

  • Grosvenor Museum - 0.76 mi
  • Cheshire Military Museum - 0.88 mi
  • Mouldsworth Motor Museum - 6.40 mi
Click here to leave your opinion >>
stayed in November, 2026
Guest Score 9 out of 10
Wonderful
stayed in November, 2026
Guest Score 3 out of 10
Poor
Small tight room not big enough for two
Hotel does not do justice for the name of the hotel residents look like tramps lifts are slow Car parking external to hotel is a rip off
stayed in November, 2026
Guest Score 8 out of 10
Very Good
stayed in November, 2026
Guest Score 10 out of 10
Exceptional
Location and cleanliness
Nothing
stayed in November, 2026
Guest Score 8 out of 10
Very Good
Very quirky hotel, good value for money, great location for restaurants and trains and plenty of parking space.
Food we're okay but just not for me.
stayed in November, 2026
Guest Score 9 out of 10
Wonderful
stayed in October, 2026
Guest Score 7 out of 10
Good
Excellent location close to the city centre Cosy feel to the hotel. Spacious bedrooms
Bed and pillows not the most comfortable
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
stayed in October, 2026
Guest Score 8 out of 10
Very Good
It was lovely and very nice details in the decor
The bands where uncomfortable sadly this was a real shame as the hotel was perfect and more
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
stayed in October, 2026
Guest Score 6 out of 10
Pleasant
Pleasant central foyer. Easy parking nearby
Ten minute walk into central Chester Paid for a superior room but had to move to a more basic room in the extension block after one night due to a power cut. Have been told I will be reimbursed for the difference. New room good size but tired with mould in the shower and faulty extractor fan. Staff were polite but quite disinterested.
stayed in October, 2026
Guest Score 5 out of 10
Fair
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Good atmosphere very clean and polite pleasant staff .
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
stayed in October, 2026
Guest Score 4 out of 10
Disappointing
The general bar area was nicely layed out
Reception staff were distracted and didn't seem to want to answer my queries, one lady was quite rude to me and we queued for over 10 minutes to check in. Breakfast was not good value for money and the rooms and facilitiies were in need of an update. There was also a pet cat roaming the hotel, I am allergic which didn't help
stayed in October, 2026
Guest Score 8 out of 10
Very Good
Great location, fantastic sized bedroom. Lovely bar area. Beautiful building
Poor hot breakfast and very miserable breakfast manager
stayed in October, 2026
Guest Score 8 out of 10
Very Good
Location was excellent and the room itself was recently renovated and in beautiful condition.
stayed in October, 2026
Guest Score 8 out of 10
Very Good
Friendly staff Great location Great breakfast Comfortable bed
Need a none slip shower mat for in shower Green light from internet flashing all night
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Beautiful hotel , great value , food was amazing, Will definitely return, thank you
It was fine
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

The Queen at Chester Hotel, BW Premier Collection

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom