Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All 218 bedrooms have complimentary Wi-Fi, a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • mini bar
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Guests can opt-out of daily cleaning service
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Complimentary drinking water
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Room towels provided
  • Separate shower/bathtub
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Shuttle service (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
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Hallmark Hotel The Queen Chester
Rates from View more information >>

Airports Show all on map »

  • Chester Hawarden Airport - 4.24 mi
  • Speke Airport - 9.58 mi
  • Manchester Intl Airport - 27.27 mi

Museums

  • Grosvenor Museum - 0.76 mi
  • Cheshire Military Museum - 0.88 mi
  • Mouldsworth Motor Museum - 6.40 mi
Click here to leave your opinion >>
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
stayed in May, 2025
Guest Score 8 out of 10
Very Good
Very large renovated hotel. Gardens looked lovely and restaurants downstairs. Was very busy so we didn't get to use them but had a lot of bars/restaurants in hotel. Room was clean and a good size. Comfortable bed.
Several times heard banging on our door yet no one was outside. Found it odd yet later on found out floor 2 is haunted...
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Everything the front of house where excellent as wss housekeeping they could not do enough for you
Dont understand the question lol great hotel
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
parking was expensive
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
Loved this hotel - it was the perfect blend of old architecture and modern amenities. I had dinner and breakfast there and both were excellent. Great location right across from the train station and good parking just beside the hotel too. Common areas and rooms were well decorated and appointed. Bed super comfy. I didnt want to leave!
Only small downside was the room doors didnt close silently, so you could hear other doors closing in the hallway but it wasnt bothersome.
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
stayed in May, 2025
Guest Score 8 out of 10
Very Good
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
stayed in May, 2025
Guest Score 8 out of 10
Very Good
stayed in May, 2025
Guest Score 3 out of 10
Poor
The size of the room was good
The bed was collapsed in the middle which we only realised at 12:30am. The tap in the bathroom was sat on top of the toilet so it was extremely narrow. The worst was everytime a tap was turned on or a toilet was flushed the pipe noise was unbearable for at least 10 mins afterwards. The staff when we told them about it the next day didn't even apologise. I went to the bar the bar staff was also we very rude too.
stayed in May, 2025
Guest Score 6 out of 10
Pleasant
Good location
Booked a double room only to find we had two single beds pushed together when we were expecting a double bed.
stayed in May, 2025
Guest Score 8 out of 10
Very Good
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
stayed in May, 2025
Guest Score 8 out of 10
Very Good
Convenient to the centre
Some of the rooms needing updating we did move to a quieter location was perfect
stayed in May, 2025
Guest Score 1 out of 10
Very Poor
The location is great.
I booked a non-refundable booking via booking.com for Sunday 4 May for my wife’s birthday and paid £83.39. I carefully filtered my search for dog friendly hotels in Chester on booking.com and looked at the Q&A on the hotel listing fee as note that the hotel details stated that a pet charge would apply. All of the replies to Q&As were that the fee would be £15 so I was happy to proceed with my non-refundable booking. After I booked up I dutifully messaged the hotel on booking.com to let them know I would be bringing my small Pomeranian. I was then told I would have to pay a £50 fee. I had a long exchange via the booking.com messaging system but it was much a very much “computer says no” response that the charge would be the charge. At check in I again raised the point with the duty manager and paid the £50 fee (much to my disappointment). To explain my position- I booked a non-refundable hotel room for £83.39 and was then told the pet would be £50; the fee was more than 60% of the cost of my hotel room. Nowhere on on booking.com does it state that the fee would be £50 and the hotel has elected to not updated the previous Q&As that stated the fee was £15 which in my view is fairly disingenuous. My dog was charged more on a per person basis that me and my wife. I’m also dumbfounded that my £50 charge didnt include basic stuff like a dog bowl, dog treats etc. It’s basically a dog penalty which is very much at odds with the hotel’s PR that it is dog friendly. Incredulously the duty manager offered to refund my hotel room charge and cancel my booking in its entirety rather than waive or reduce the dog charge which is fairly perverse given that I had travelled to Chester and had queued for 35 minutes to check in - by odd the hotel would be willing to refund £83.39 than waive/reduce a £50 charge which they know will give rise to bad will.
stayed in May, 2025
Guest Score 9 out of 10
Wonderful
stayed in May, 2025
Guest Score 7 out of 10
Good
The room was comfortable and quiet.
The bathroom light over the sink was not working. I informed the staff but it was never fixed during our stay.
Guest reviews
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom