Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All of our bedrooms have complimentary Wi-Fi a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Separate shower/bathtub
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Shuttle service (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
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Hallmark Hotel The Queen Chester
Rates from View more information >>

Airports Show all on map »

  • Chester Hawarden Airport - 4.24 mi
  • Speke Airport - 9.58 mi
  • Manchester Intl Airport - 27.27 mi

Museums

  • Grosvenor Museum - 0.76 mi
  • Cheshire Military Museum - 0.88 mi
  • Mouldsworth Motor Museum - 6.40 mi
Click here to leave your opinion >>
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Great character
Nothing
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Good location. Nice decor. Friendly staff.
No hotel car park, used pay & display nearby. Very limited evening menu and food arrived cold. Room had a number of maintenance issues.
stayed in January, 2026
Guest Score 7 out of 10
Good
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Have stayed here before and will stay again.
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
A lovely hotel with plenty of character and a great location right by Chester station. The room was comfortable and well kept, and the staff were friendly and helpful throughout our stay. Breakfast was very good with plenty of choice. Overall, a convenient and pleasant place to stay when visiting Chester.
stayed in January, 2026
Guest Score 7 out of 10
Good
Quiet, comfortable beds, good location, clean,
Breakfast was awful, at 8.30 am, Luke warm , sausages like rubber, mushrooms not cooked.
stayed in January, 2026
Guest Score 5 out of 10
Fair
Okay location Average room
Room was cold We book on Booking.com and was quoted a price with a dog But when we went to book in we had to pay another £50 per night because we had a small dog with us Really not good once you had already been quoted a price This made our total around 70% more than our original quote
stayed in January, 2026
Guest Score 3 out of 10
Poor
stayed in January, 2026
Guest Score 6 out of 10
Pleasant
Breakfast was lovely price a bit expensive.
Cold water in shower not working Shower head sprayed everywhere,Mould around shower tray and glass door. For a beautiful hotel though cleaning would be top priority.
stayed in January, 2026
Guest Score 8 out of 10
Very Good
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
The public areas, the food and the staff
The last time I stayed I was in a much bigger more luxurious room I thought this was what I was booking but obviously room types are confusing. The bed was a queen at best and bathroom needs deep clean particularly around the shower. Someone left a pair of worn jammies in the room they were kicked into a corner cleaner must’ve missed them. Also breakfast used to be table service with a great menu now it’s self serve fry typical of a lower star rating. Breakfast was still decent but I was looking forward to eggs Benedict that I had on a previous stay. Staff were excellent though.
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
We paid £16 each for Breakfast, a little overpriced and not very hot. The hotel is over the road from the train station. The superior double was great. Lovely hotel. We ate in the restaurant, food good, staff great.
Hotter breakfast would have been better, and for a bit less. The eggs were free range, the sausages could have been better. Although nice, they definitely weren’t butchers sausages.
stayed in January, 2026
Guest Score 8 out of 10
Very Good
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Hotel was beautiful
stayed in January, 2026
Guest Score 7 out of 10
Good
Not being able to book in till 4pm,would have preferred a 1-2 pm check in. Staff are happy to take luggage early which is helpful. All the staff were exceptionally friendly and helpful. I feel a 4 star hotel should have some table service at breakfast instead of all self service. Good selection of food available for breakfast. Room was clean and tidy and well kempt. Really liked the main stair case - it could have been so much better with carefully positioned plants to soften the environment.
Very large bed, It was during a cold spell when we visited, however the very thin duvet was not suffice and there was no additional blankets available, had to turn the room heat very high to stay warm. Dining room was nicely decorated, but as with stair case could be much better with plants/flowers to soften the room. £15 per day for parking somewhat steep, should be concession for hotel guests. Some exterior decorating would benefit the hotel
stayed in January, 2026
Guest Score 8 out of 10
Very Good
The location to the train station. Staff experienced and really caring and friendly.
Some parts of the hotel was scruffy. The bed was big, but lumpy.
Guest reviews
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom