Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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1 Room With 2 Adults Change Search
Room
Room
Address
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Bathtub
- Shower
- Coffee/tea maker
- BBQ facilities
- Heating
- Wheelchair accessible
- shuttle service
- telephone
- kitchenware
- Concierge services
- Designated Smoking Area
- Family Rooms
- Fireplace
- Free Wi-Fi
- Hair/Beauty Salon
- Off-Site parking
- Restaurant(s)
- Closet
- Daily Housekeeping
- English
- Japanese
- Czech
- French
- German
- Hindi
- Italian
- Polish
- Portuguese
- Romanian
- Slovenian
- Spanish
- Tamil
- Non-Smoking Rooms Available
- Parking Available
- Linens
- Carpeting
- Smoke alarms
- Fire extinguishers
- Bicycle parking
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Hygiene certification
- Staff trained in safety protocol
- Free face masks
- Ticket services
- Contactless check-in/out
- Food delivery
- balcony/terrace
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Spa services
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Wake up call
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Desk/workspace available
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Parking available (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Chester Hawarden Airport - 4.24 mi
- Speke Airport - 9.58 mi
- Manchester Intl Airport - 27.27 mi
Museums
- Grosvenor Museum - 0.76 mi
- Cheshire Military Museum - 0.88 mi
- Mouldsworth Motor Museum - 6.40 mi
Click here to leave your opinion >>
Hannah (family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Perfectly located right by the station and a nice walk into the city centre. Friendly staff and great buildingand gardens with comfy rooms and good shower.
Lowri (family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Ian (review category business travellers)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Lisa (young couple)
stayed in March, 2026
Guest Score 6 out of 10
Pleasant
Staff lovely and nicely decorated in main areas
Bathroom was dated and no blind in bathroom window onto the street , tho glass was frosted. Also window ha led on to main road and pavement with people walking past. Windows not glazed for fairly noisy.and noisy fire door.
Elizabeth (with friends)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
The Queen is a lovely, Victorian hotel with attractive general areas - reception, lounge and bar etc. Members of staff were all friendly and welcoming.
Some areas are a little tired but this didn’t detract from the overall experience.
Michael (young couple)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
The property looks wonderful All areas were very comfortable
We thought the breakfast expensive and unimaginative
Bryan (family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Lauri (family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Location by station and taxis, bed huge and comfy, deluxe double room very lush, quick friendly check in, gardens, restaurant reasonable, good food, crisps chocolate and water in room nice touch, large tv on wall ahead of the bed, nice products for shower and robes and slippers.
Maybe a coffee machine provided for the deluxe room. Sparkling water instead of still. A little difficult to reach the mirror close up due to sink being in the way but these only minute picky details
David (young couple)
stayed in March, 2026
Guest Score 6 out of 10
Pleasant
Good location
Room had no working towel rail and some
Lights were not working
Donna (group)
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Joe (young couple)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Andrew (family with young children)
stayed in March, 2026
Guest Score 7 out of 10
Good
Brian (family with young children)
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Beautiful hotel, room was wonderful.
Breakfast was a little scarce on healthy options.
Timbrell (family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Perfect location to the city centre and train station. Hotel staff were wonderful and on the ball. Really like the easy check in and the hotel grounds where lovely to walk round. I booked a classic double room and really like the feature of the upgrade system, bidding for your room. Which i got a deluxe room and the views were fantastic of chester and Wales.
Nothing to add
Leanne (family with young children)
stayed in March, 2026
Guest Score 3 out of 10
Poor
Nice decor
Staff were friendly enough
Interesting building which has been thoughtfully decorated to keep the character of the building but not dated or shabby
The car park isn't owned by the hotel but thought I'd mention that I have a normal car which is fairly small, and I struggled to park, I had to climb over and get out of the passenger side because the spaces are so tiny. Even though all the cars around me were in the lines.
I stayed in room 1404 and this rooms door (alongside 3 others) is so close to the corridor doors, I woke on several occasions thinking someone had opened our room door because it was so loud with the other guests moving around.
Had a really poor night's sleep because of this, aswell as the incident below,
At 1am I awoke hearing dripping water. I thought the shower must be dripping then realised it was very loud. Got out of bed and there was water pouring out of one of the light fixtures above the bath.
I immediately put on some day clothing and tried to use the in room phone to call reception but none of the labelled buttons called reception, they all said "this is unassigned"
Tried the mobile number for "guest services" I had been given, just rung out
Tried calling the hotel number from Google. Closed.
By this point the leak had stopped and I was so tired I got back in bed. I was just very grateful it was above the bath and not onto the flooring! Basically the equivalent of a tap running fully for about 5-7 minutes.
I informed the receptionist in the morning what had happened and got a quick apology.
I was a bit annoyed as I wasn't offered any sort of compensation for my night being ruined and not being able to contact anyone at reception for help. I had barely any sleep and would definitely not return.
Michele (solo traveller)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Comfortable sized room and facilities A lovely range of breakfast options and nice staff. Despite being by the train station my room was exceptionally quiet.
James (family with young children)
stayed in March, 2026
Guest Score 1 out of 10
Very Poor
Fflur (family with young children)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Clean, lovely interior, room was big and beds were very comfortable. Breakfast was lovely!! The whole stay was just perfect
Nothing
Greenhalgh (young couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Loved everything about it all staff very friendly and helpful, room was lovely everything I needed. Will definitely stay again
The wasn’t
Nicholas (solo traveller)
stayed in February, 2026
Guest Score 7 out of 10
Good
Next to the station and luxurious atmosphere inside.
Cold water tap not working in shower so temperature could not be controlled.
Thank you for your information!
Area information
- Chester Hawarden Airport - 4.24 mi
- Speke Airport - 9.58 mi
- Manchester Intl Airport - 27.27 mi
- Chester Train Station - 190 f
- Bache Railway Station - 0.94 mi
- Capenhurst Train Station - 5.09 mi
- Ellesmere Port Train Station - 5.99 mi
- Ince and Elton Train Station - 6.13 mi
- Hawarden Railway Station - 6.34 mi
- Stanlow and Thornton Station - 6.34 mi
- Overpool Train Station - 6.35 mi
- Hawarden Bridge Train Station - 6.42 mi
- Mouldsworth Train Station - 6.59 mi
- Shotton Railway Station - 6.64 mi
- Little Sutton Train Station - 6.70 mi
- Helsby Railway Station - 7.07 mi
- Helsby Train Station - 7.13 mi
- Buckley Train Station - 7.63 mi
- Hope and Pen-y-ffordd Station - 8.13 mi
- Grosvenor Museum - 0.76 mi
- Cheshire Military Museum - 0.88 mi
- Mouldsworth Motor Museum - 6.40 mi
- Chester Zoo - 1.53 mi
- Blue Planet Aquarium - 4.46 mi
- Chester Cathedral - 0.54 mi
- Chester Castle - 0.91 mi
- Shotwick Castle - 4.50 mi
- Dodlestone Castle - 4.94 mi
- Pulford Castle - 5.62 mi
- Hawarden Castle - 6.21 mi
- Flint Castle - 6.26 mi
- Ewloe Castle - 6.45 mi
- Chester Castle Agricola Tower and Castle Walls - 0.81 mi
- Chester (Curzon Park) Golf Club - 1.34 mi
- Eaton (Chester) Golf Club - 2.93 mi
- Hawarden Golf Club - 5.92 mi
- Hawarden Golf Club - 5.92 mi
- Aldersey Green Golf Club - 7.18 mi
- Ellesmere Port Golf Club - 7.71 mi
- Cheshire Oaks Designer Outlet - 4.75 mi
- Chester Racecourse - 0.62 mi
- Dewa Roman Experience - 0.70 mi
- Eccleston Mound - 2.57 mi
- Airbus UK FC - 4.54 mi
- Aldford Blobb Hill - 4.62 mi
- Delamere Forest - 5.20 mi
- Connahs Hey Mound - 5.50 mi
- Ashton Motte - 5.87 mi
- Chester Services M56 - 5.92 mi
- Truemans Hill - 6.26 mi
- Cheshire Farm Ice Cream - 6.96 mi
- Roft Motte - 7.49 mi
- Coddington Mud Hill - 7.67 mi
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Transport
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Museums
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Attractions/Entertainment
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Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom