Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All of our bedrooms have complimentary Wi-Fi a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Shower
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • shuttle service
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Lovely property very close to Chester city centre and train station
The room was smaller since refurb and stayed in this size room
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
stayed in May, 2026
Guest Score 7 out of 10
Good
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
A fantastic base for a visit to Chester. I would highly recommend this hotel
stayed in May, 2026
Guest Score 7 out of 10
Good
Breakfast was great as usual so much to chose and lovely staff. love being close to town and easy check in and out from hotel . Enjoyed drinks in bar
We were at the front of the hotel where there was an event on with loud music and Dj and we had our 6 year old with us could of done with being further away from chaos as we were a family booking. Never had a dirty room here but we had spillages and things next to our bed on the wall this time
stayed in May, 2026
Guest Score 8 out of 10
Very Good
The shower was excellent clean plenty of hot water and very good pressure. Had nice Gluten Free breakfast including toast. very convenient for the station.
Check in is quite late but probably due to late check out time.
stayed in May, 2026
Guest Score 7 out of 10
Good
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
ideal location for the event we attend easy to find
room was good and very quiet
stayed in May, 2026
Guest Score 5 out of 10
Fair
The staff were very good
No fridge in the room. Only one towel for two people. Sink did not drain properly
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
stayed in May, 2026
Guest Score 7 out of 10
Good
Close to station
Late check in and early check out
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Great hotel very close to train station, staff was very friendly and helpful. Room was beautiful and food was delicious
Fire alarm went off 2 consecutive nights but staff were very apologetic
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
stayed in May, 2026
Guest Score 7 out of 10
Good
This is a beautiful hotel with large rooms. The location is very convenient, right next to the station. The staff are so lovely and helpful, they are the best part of this hotel.
The hotel plays very loud "doef doef" music every night in some party space. It is so loud you can hear it through double-glazed windows. To their credit it ends at 9.30 each night, but this is an issue for anyone with a kid who needs to go to bed earlier, or for anyone who has to wake up early in the morning. Though I've stayed in here once before on the other side of the building and the noise was inaudible on that side. The soundproofing in the corridors is also bad, doors slamming disturbed our rest in the night. The hotel did not provide an extra bed as requested and did not make up the sofa bed on our arrival. They only provided one towel for three people. The breakfast is average, the cooked food is OK but baked goods are stale and bland. The coffee is bad. It is not worth the asking price.
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Great spacious room, clean reception area and professional staff.
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Brilliant stay couldn’t fault it. Friendly staff , super clean rooms and lovely breakfast. Perfect location.
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom