Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All of our bedrooms have complimentary Wi-Fi a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Shower
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • shuttle service
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
The staff were friendly and the hotel was excellent value for money, exceeding my expectations. It was very clean, the shower was excellent and so was the WiFi. Bed was comfortable. Excellent location for transport hubs and 15 minutes walk into the city.
The heating system easier to understand.
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Only arrived at 8 in the evening but place was spotless and clean. Food looked nice as did the restaurants.
Bed too soft (but most places are) and having to pay for parking again sadly.
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Zaynab, Prince and I are regulars at the hotel. It is our favourite hotel. The room was beautiful and the staff are fantastic. A special thank you to Eliza who went to great lengths to make sure everything was perfect and also to Ken and Caitlin.
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
stayed in March, 2026
Guest Score 5 out of 10
Fair
Closeness to station
Room very small
stayed in March, 2026
Guest Score 6 out of 10
Pleasant
Close to the train station
Not able to book in until 4 pm although I could leave my case. Asked for a morning call which didn't happen!
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
stayed in March, 2026
Guest Score 8 out of 10
Very Good
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Very comfortable , convenient to train , and lovely staff
Nothing
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
The location opposite the train station, the staff (especially the lovely girl at check in and staff at breakfast), the room, the breakfast the decor and general atmosphere was 10/10! Nothing was too much trouble for the staff. We'll definitely be back.
Nothing, everything was 10/10
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Beautiful atmosphere. Fun art and fantastic staff. Loved Queeny.
Nothing
stayed in March, 2026
Guest Score 8 out of 10
Very Good
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
stayed in March, 2026
Guest Score 2 out of 10
Poor
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Clean and tidy. Very nice looking rooms.
No idea what to say.
stayed in March, 2026
Guest Score 7 out of 10
Good
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
stayed in March, 2026
Guest Score 6 out of 10
Pleasant
Staff were very polite and helpful fabulous all round 5star. The grounds and hotel looked amazing and the food was fantastic. I would love to thank the staff for the Valentine's padlock ❤️ was a nice addition to our special occasion.
Unfortunately the bed was very concaved and very uncomfortable I barely slept it was a major let down to an amazing night. I also thought the hotel bar was very costly
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Queenie the cat!
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom