Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All of our bedrooms have complimentary Wi-Fi a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Shower
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • shuttle service
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in February, 2026
Guest Score 7 out of 10
Good
Location,across from train station and walkable into centre of Chester. Few pubs and restaurantes near.
Room was freezing on arrival. Could here external noises on street throughout the night ,we where on 7th floor.
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
All
None
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Very impressive building, well decorated inside.
My individual room was shabby and needed redecorating.
stayed in February, 2026
Guest Score 4 out of 10
Disappointing
Room just been painted so acceptable
Food was only just warm and served on cold plates. Very unacceptable and staff ignored this when men. Paid for a evening meal that was extremely bad for the money.
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Bar service was excellent. They made a good (although expensive) hot whisky toddy.
Food. Breakfast was poor for the price. More fresh fruit and cold buffet expected. Needed cheese and meat selection for continental style breakfast. The restaurant on Sunday evening was not up to standard. I sent my chicken pie back as there was so little filling. The young manager on duty was good and brought me a different meal and apologized as usual chef not working on Sundays. This needs to improve or offer a limited menu on Sunday that the chef a make.
stayed in February, 2026
Guest Score 8 out of 10
Very Good
The grandness of the outside and inside, beautiful building
Our room was in a modern attachment, which was very lovely, but I booked the hotel because I liked the old building, perhaps could be indicated when booking
stayed in February, 2026
Guest Score 7 out of 10
Good
Close proximity to city centre, approx 10-15 min walk. Had dinner at the restaurant - great food.
Parking was limited and public car park is first come first serve so if you are planning to arrive later in the day/evening, this may not be a good option.
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Excellent location.
N/a
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Beautiful hotel with big rooms and comfortable bedding. Wonderful staff.
I cannot think of anything. I would stay here again.
stayed in February, 2026
Guest Score 6 out of 10
Pleasant
Good location across from train station and short walk to city centre
Toilet brush in corridor on arrival. Tight corridors and small beds for price. Breakfast was very poor, Luke warm with minimal flavour. Only jam flavour was apricot and thimbles instead of glasses for juice!
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Great location, friendly staff and good food
Guinness wasn't great.
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Nice decor in public spaces. Room presentable but poor finishing on paintwork.
Heating did not warm room up adequately.
stayed in February, 2026
Guest Score 7 out of 10
Good
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Lovely hotel, staff very polite it is only 5 min walk to the centre .
We booked a junior suite it was very clean, only issues the tv didn't work properly in the bathroom and some of the window latches were broken so could not open them.
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Lovely chilled vibe in the hotel. We stayed in the suite and it was lovely and spacious
The telly was broken in the bedroom of the suite, but they provided us with free lunch as compensation.
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
More than exceeded my expectations.
stayed in February, 2026
Guest Score 8 out of 10
Very Good
Ideal place to walk to the town or have drinks or meals on canal summer time will be lovely there has they have lovely gardens to sit in and have a drink
N/A
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom