Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All of our bedrooms have complimentary Wi-Fi a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Shower
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • shuttle service
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in April, 2026
Guest Score 8 out of 10
Very Good
The location is perfect, the general vibe and atmosphere is great and staff are friendly.
The room we had was pretty small and the pillows were very uncomfortable and the windows are thin so noise travels in loudly.
stayed in April, 2026
Guest Score 7 out of 10
Good
stayed in April, 2026
Guest Score 2 out of 10
Poor
Location close enough to centre
The room TV was not working so after planning a nice evening lounging in the room we had to change our plans and waste time away from the hotel. The tea and coffee was not enough not even a complementary water or biscuits.
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The whole experience was fantastic thanks to all the staff
Everything was perfect
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Location, cleanliness, friendly staff excellent room
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Lovely clean pleasant hotel. Plenty of places to visit within walking distance. Food delicious, also very nice staff
Nothing
stayed in April, 2026
Guest Score 8 out of 10
Very Good
I have been the queens a few times and I have never had a problem
We were out in a room in the ground floor which had no blind in the bathroom window, so if I was to take a shower people walking past could see. We spoke to the reception who were more than happy to give us another room. They were so friendly and so helpful
stayed in April, 2026
Guest Score 6 out of 10
Pleasant
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
The location and style
We had 3 rooms booked 1 of the rooms had bottled water the others didn't and same with dressing gowns . However they are only minor problems but these sort of things lack attention to detail from housekeeping . But this will not stop me returning . Breakfast was amazing . Beds very comfortable. Staff very polite and friendly .
stayed in April, 2026
Guest Score 7 out of 10
Good
stayed in April, 2026
Guest Score 8 out of 10
Very Good
The room and outdoor areas
Nothing
stayed in April, 2026
Guest Score 7 out of 10
Good
stayed in April, 2026
Guest Score 4 out of 10
Disappointing
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Close to amenities
Nothing
stayed in April, 2026
Guest Score 6 out of 10
Pleasant
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The decor the staff amazing food excellent
The bed was a bit uncomfortable
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
We we in the Louis XIV room. It was wonderful! Spacious room, wide comfortable bed, quiet room, view to the garden. Lovely!
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
great location, well decorated and nicely clean!
the only thing was a fire alarm went off in the morning but it was swiftly dealt with! cannot complain!
stayed in April, 2026
Guest Score 7 out of 10
Good
The location was excellent, right by the station and easy to get into the centre. The room was very spacious and the hotel bar was large and accomodating .
Room on the ground floor right next to the street was very loud. The room smelt quite dusty and the bathroom was dated
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom