Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All of our bedrooms have complimentary Wi-Fi a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Shower
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • shuttle service
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Clean & affordable
Small double was very small. Even though i rather large room, bit of a walk from the centre
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
it was like the photo in the booking .com. the breakfast was amazing as always and the were very helpful
nothing
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Location,size of room,food
N/A
stayed in March, 2026
Guest Score 5 out of 10
Fair
It was just across the road from the train station
Room was freezing and door was dodgy
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Lovely hotel, everythjng you woukd need, highly recommended, easy access to station and not far from town. Plenty to see in town
stayed in March, 2026
Guest Score 8 out of 10
Very Good
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Great variety of breakfast options to suit everyone's taste.
The bar only took card payments, I travelled from Ireland and had Sterling notes which the bar staff couldn't take for food or drinks.
stayed in March, 2026
Guest Score 6 out of 10
Pleasant
Location and beautiful building
My room wasn’t clean. The skirting boards were filthy. The aircon didnt work and I couldn’t open the window so the room was airless
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Staff, facilities, location, comfort
Nothing
stayed in March, 2026
Guest Score 8 out of 10
Very Good
Nice hotel alot of money has been invested in refurbishment and it has worked so well; staff were fantastic went above and beyond, very friendly, professional and helpful. We were able to check in early which was a bonus and very helpful. Breakfast excellent; I would recommend this hotel to anyone
N/A
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
The suite was fantastic
stayed in March, 2026
Guest Score 2 out of 10
Poor
Location, we've stayed 5 times. Nice & clean too.
Room 126 is a double bed & sofa bed. When the sofa bed was pulled out, it met the side of the double bed. If you get out of the double in the night, you have to climb across the sofa bed to use the bathroom. Also, the window frame was rotten and didn't close.
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
No breakfast but location is great!
All nice.
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom