Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
Located opposite Chester Station, The Queen at Chester, BW Premier Collection first opened in 1860, and offers grand Victorian-style rooms and free WiFi. The city center is within walking distance. All rooms at the property have satellite TV and 24-hour room service. Some rooms have a lavish four-poster bed. Full English breakfast is provided. The hotel features several dining options like the new Kings' Grill restaurant and the more informal option, The Waiting Room. Chester Zoo is 3.7 mi away from the property and Cheshire Oaks is 6.6 mi away.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Pets Allowed
  • Restaurant
  • Garden
  • Room Service
  • Safety Deposit Box
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Hair dryer
  • Bathtub
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • Concierge services
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Game Room
  • Hair/Beauty Salon
  • Off-Site parking
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Parking Available
  • smoking allowed
  • Staff follow all safety protocols as directed by local authorities
  • First aid kit available
  • Hand sanitizer in guest accommodation and key areas
  • Doctor/nurse on call
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • Car rental available
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Internet access in public areas
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Separate shower/bathtub
  • Tour services
  • TV & Movies/Shows
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Desk/workspace in all rooms
Click here to leave your opinion >>
stayed in May, 2022
Guest Score 8 out of 10
Very Good
We enjoyed our stay at The Queen. Our suite was bigger than we expected and the staff were very friendly and helpful. We had complimentary Prosecco and truffles which was extremely generous
For the price I paid I think it was a bit more expensive for what the suite was. I am not writing this to cause issues, just to make them aware. We noticed wall paper peeling in the bedroom and some of the surfaces were dusty
stayed in May, 2022
Guest Score 10 out of 10
Exceptional
Breakfast was great plenty of. choice
Nothing
stayed in May, 2022
Guest Score 8 out of 10
Very Good
We were upgraded to a larger room in front of hotel
stayed in May, 2022
Guest Score 9 out of 10
Wonderful
stayed in May, 2022
Guest Score 7 out of 10
Good
stayed in May, 2022
Guest Score 7 out of 10
Good
we choose the queens for the stair case and the outside court yard for my sons wedding photographs , the breakfast was the best we have had in a long time , brilliant choice , nice you had a soft bed pillow and a hard one as we like soft pillows , in the suits there where crisps and chocolate but we were not told they where complimentary!! till checking out time , car parking best price in Chester , happy hour 3-5pm 241
didn’t like the shampoo on the walls , that they didn’t have a fridge even in the suite .,
stayed in May, 2022
Guest Score 9 out of 10
Wonderful
We stayed in a standard double room which had plenty of space and sunlight. The bathroom was a considerable size with a window, and a larger dresser. We chose this hotel has it was directly opposite the train station which we greatly appreciated after coming back from the top of Snowdon. The bathtub was also greatly appreciated after the hike. The hotel interior was lovely and it was a pity I didn't have time to look at all the art work. Just a short walk to the city centre.
An un-made cup of coffee was next to the kettle when we arrived in the room. Apart from that, it seemed that everything else was clean and tidy. I went to reception downstairs to ask for a spare cup and the concierge kindly gave us two clean cups.
stayed in May, 2022
Guest Score 1 out of 10
Very Poor
The location
The room was too small then room was dirty the plugs were hagging off my wife's birthday was not good due this issue im still upset
stayed in May, 2022
Guest Score 10 out of 10
Exceptional
stayed in May, 2022
Guest Score 10 out of 10
Exceptional
Lovely huge hotel, comfort,
stayed in May, 2022
Guest Score 10 out of 10
Exceptional
Location was fantastic
I've stay before which is why I booked again. Fantastic hotel I love it here
stayed in May, 2022
Guest Score 10 out of 10
Exceptional
The hotel was very comfortable, clean and well maintained. The staff were efficient and courteous and facilities to a high standard
Breakfast not included and was quite pricey so we ate at the establishment across the road.
stayed in May, 2022
Guest Score 6 out of 10
Pleasant
Bed uncomfortable - headboard made a loud squeaking noise whenever you moved on the bed
Didn't like the fact a pair of someone elses dirty eocks were left on the floor of the room. Not great hygiene standards or cleaning standards.
stayed in May, 2022
Guest Score 3 out of 10
Poor
Location was ok, not too far from the centre at about a 15 minute walk. Although situated right next to the railway station it was quite. Bed was comfortable.
The room in general was ok but the bathroom was appalling. The basin had a massive crack in it, the bath leaked onto the floor, there were loose tiles and panels coming away from the walls and the overflow was broken and dislodged. Had to leave the windows open as the aircon didn't work. There was a TV in the bathroom for watching TV in the bath, which we thought was a bonus - but it didn't work as the wifi signal in the hotel is not good enough to keep the picture from constantly freezing or disappearing altogether - if it doesn't work, why have it there ?? The staff weren't very helpful, with the exception of some of the breakfast staff who were great. I was stood waiting to talk to a member of the reception staff for over 10 minutes and being completely ignored. I assumed they were busy as they were typing away at a monitor, until a colleague turned up and they stopped what they were doing to chat with them - so not too busy to attend to them! On checkout I asked to speak to a manager to discuss our disappointment with our stay but was told none were on site, on a Saturday morning! I was assured that someone from management would contact me - needless to say no contact was ever received so they obviously don't really care about their clients experience of staying with them. Based on experience I think the parking charges are excessive. Its an extra revenue stream so it's understandable, but could be discounted more fairly for residents. Taking our whole experience into account I would not recommend this hotel to friends and family when visiting Chester.
stayed in May, 2022
Guest Score 8 out of 10
Very Good
The location was quite handy for the city centre. The breakfast buffet was really good with plenty of choice. The staff who greeted me and the bar staff were friendly
The room was a little tired with torn carpet and peeling wallpaper. The main areas of the bathroom were clean but there were areas where there was settled dust that obviously wasn't cleaned after the last occupant. Some of the breakfast staff could have been more attentive, particularly those bringing round tea and coffee. On my first morning I had to ask for a refill and on another morning I had to ask for tea after being seated for quite a while. However, as a lone, female traveller, I often find that I am ignored especially by female staff.
stayed in May, 2022
Guest Score 8 out of 10
Very Good
stayed in May, 2022
Guest Score 7 out of 10
Good
stayed in May, 2022
Guest Score 8 out of 10
Very Good
stayed in May, 2022
Guest Score 6 out of 10
Pleasant
stayed in May, 2022
Guest Score 8 out of 10
Very Good
clean and quite hotel, location very near to the railway station, easy to move around using train and short distance to city center
the spring of the bed has weakened at one side, made the side was sinked. We told the front office staff with the situation, one day before we left, but they didn't manage to replace it
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom