Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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Room
Address
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
Located opposite Chester Station, The Queen at Chester, BW Premier Collection first opened in 1860, and offers grand Victorian-style rooms and free WiFi. The city center is within walking distance. All rooms at the property have satellite TV and 24-hour room service. Some rooms have a lavish four-poster bed. Full English breakfast is provided. The hotel features several dining options like the new Kings' Grill restaurant and the more informal option, The Waiting Room. Chester Zoo is 3.7 mi away from the property and Cheshire Oaks is 6.6 mi away.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • mini bar
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Game Room
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Guests can opt-out of daily cleaning service
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Complimentary drinking water
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Room towels provided
  • Separate shower/bathtub
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
Click here to leave your opinion >>
stayed in February, 2024
Guest Score 9 out of 10
Wonderful
stayed in February, 2024
Guest Score 8 out of 10
Very Good
stayed in February, 2024
Guest Score 7 out of 10
Good
Liked the room , the breakfast was very nice
Liked the hotel but late check in at 4 pm is really too late . Should be 2.30 pm latest
stayed in February, 2024
Guest Score 10 out of 10
Exceptional
Lovely staff, stunning hotel. So quirky and different
N/a
stayed in February, 2024
Guest Score 8 out of 10
Very Good
stayed in February, 2024
Guest Score 7 out of 10
Good
Location
Refurbishing work felt like a building site. Needs more work
stayed in February, 2024
Guest Score 9 out of 10
Wonderful
stayed in February, 2024
Guest Score 8 out of 10
Very Good
Excellent breakfast
Wasn't told I'd be in the modern section of hotel before arrival,it's the Victorian part I really enjoy
stayed in February, 2024
Guest Score 5 out of 10
Fair
stayed in February, 2024
Guest Score 10 out of 10
Exceptional
Beautiful property Very clean Helpful staff
Nothing
stayed in February, 2024
Guest Score 10 out of 10
Exceptional
Staff were very accommodating when we requested to change roo. Extremely friendly.
stayed in February, 2024
Guest Score 5 out of 10
Fair
It is a good location. Breakfast is a good selection. The staff for that service are very friendly.
There were works being done on the main entrance and part of the hotel. Given they contacted us repeatedly before the stay about paying for various upgrades, it would have been nice if they mention the usual bar and waiting area was closed. Walking up to the main entrance covered with barriers was not impressive. We asked for our room to be cleaned and it was but the beds were not made. This was resolved when we raised it. Little details like the usual biscuits and water were missing and this could not be resolved apparently.
stayed in February, 2024
Guest Score 6 out of 10
Pleasant
Looks great in the photos
The hotel was having refurbishment work and the entrance lobby was closed, so not the glamour we expected when celebrating a 50th birthday. Also, on the Saturday there was a wedding directly beneath our room, it was so loud we couldn’t even watch the TV. Overall we would probably have had a better experience in a Travelodge or similar for less money.
stayed in February, 2024
Guest Score 2 out of 10
Poor
Nothing it was under refurbishment, and we were not told before booking. was not on your Web page or on the hotel Web page!
The dust, lack of facilities, and half the hotel only opened, which was the King's we booked the queens. Very short of staff and main entrance was closed no notification where alternative main entrance was. Missed ordered taxi because they had no knowledge of the entrances to the hotel. There is not enough seating in the reception for the number of people queueing at my party we had disabled person. We booked a twin room and got a double which we reported and nothing was at all was done about and room was not cleaned on second day we had to search for the cleaners for towels bin emptied ext. All communal areas toilets ext smelly and dirty. I have been to this hotel in the past quite a few times and as been excellent service very clean and good food. I am so disappointed with our stay at The King's chester it was big birthday stay and was to be special. I would like to request a full refund or a credit for another hotel,to use in the futher please.
stayed in February, 2024
Guest Score 6 out of 10
Pleasant
Location
No mention of renovations until I had paid online. Then the truth came out. When we went to our room it hadn’t been cleaned. Pizza boxes towels In the bathroom and bed not made. Was told twenty minutes. Took an hour. We sat outside the room on the floor in the baking heat for some reason. For free drinks but the red house wine was awful.
stayed in February, 2024
Guest Score 6 out of 10
Pleasant
Close to town centre, good location, lovely breakfast and some nice features in hotel grounds. Good parking available.
Hotel was chosen for looks and style, especially main foyer but upon arrival the entrance was blocked for renovations, rear entrance had to be used, with no mention of renovations during or after booking. In addition room has no resemblance to images online and despite reporting a faulty toilet, it was still unresolved several hours later. Late night fire alarm didn't impress either with all guests having to find staff to be told it was an error. Very sadly a disappointing experience overall and not the classy romantic getaway booked and expected.
stayed in February, 2024
Guest Score 8 out of 10
Very Good
The hotel is close to the centre of Chester, situated by the train station. It's easily walkable to the centre, only 5 minutes walk. The room was great for the price, (£80 for one night), there's a huge amount of rooms at this hotel, but it was still fairly quiet. Breakfast was good too, it's buffet style with a lot of choice, both continental options and traditional full English breakfast options too.
The check-in time was a little later that other hotels at 4pm, so if you're looking at checking in any earlier than that, then this hotel isn't for you. There is parking behind the hotel, but it's first come first served, priced at £8 for 24 hours. The car park was full as it seemed commuters use it for the train station.
stayed in February, 2024
Guest Score 6 out of 10
Pleasant
The rooms were nice and big, the beds were very comfy, I slept very well in them
The service wasn’t great on the first night when checking in, our room wasn’t ready until an hour after check in . We were on our honeymoon so my mum had paid for a bottle of Prosecco to be put into our room, but they hadn’t. If I hadn’t of said anything it definitely wouldn’t have been done. The room service was good but it took a long time to get there.
stayed in February, 2024
Guest Score 9 out of 10
Wonderful
stayed in February, 2024
Guest Score 7 out of 10
Good
Great location. Nice room. Comfortable beds.
Security not good. Walked to my room through a badly lit car park at midnight. Didn’t see one member of staff on the way to my room which was on the 6th floor and didn’t need a key card until I got there. Also with refurbishment going on, I left the hotel through the staircase and was locked out behind a security fence and had to bang on a window so a guest could alert reception to let me out .
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom