Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
Located opposite Chester Station, The Queen at Chester, BW Premier Collection first opened in 1860, and offers grand Victorian-style rooms and free WiFi. The city center is within walking distance. All rooms at the property have satellite TV and 24-hour room service. Some rooms have a lavish four-poster bed. Full English breakfast is provided. The hotel features several dining options like the new Kings' Grill restaurant and the more informal option, The Waiting Room. Chester Zoo is 3.7 mi away from the property and Cheshire Oaks is 6.6 mi away.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Pets Allowed
  • Restaurant
  • Garden
  • Room Service
  • Safety Deposit Box
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • mini bar
  • telephone
  • Concierge services
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Game Room
  • Hair/Beauty Salon
  • Off-Site parking
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Parking Available
  • smoking allowed
  • Staff follow all safety protocols as directed by local authorities
  • First aid kit available
  • Hand sanitizer in guest accommodation and key areas
  • Doctor/nurse on call
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • Complimentary drinking water
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Internet access in public areas
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Separate shower/bathtub
  • Spa/sauna
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Desk/workspace in all rooms
Click here to leave your opinion >>
stayed in November, 2022
Guest Score 9 out of 10
Wonderful
stayed in November, 2022
Guest Score 9 out of 10
Wonderful
stayed in November, 2022
Guest Score 8 out of 10
Very Good
Location and cleanliness was very good
Bar staff could have been more friendly. Felt unwelcome and they thought we were an inconvenient
stayed in November, 2022
Guest Score 9 out of 10
Wonderful
The splendid internal architecture. Like stepping back in time to the Victorian railway age. The staff were extremely welcoming, friendly and helpful. Good breakfast.
stayed in November, 2022
Guest Score 8 out of 10
Very Good
Everything was perfect!
We had to ask for bath robes and tea/coffee, but it was rectified promptly.
stayed in November, 2022
Guest Score 8 out of 10
Very Good
stayed in November, 2022
Guest Score 8 out of 10
Very Good
stayed in November, 2022
Guest Score 9 out of 10
Wonderful
stayed in November, 2022
Guest Score 10 out of 10
Exceptional
stayed in November, 2022
Guest Score 8 out of 10
Very Good
Lovely, clean hotel for a weekend break in Chester
Take a full wallet, bar very pricey!
stayed in November, 2022
Guest Score 10 out of 10
Exceptional
stunning decor and Xmas decorations
some furniture such as chairs dated
stayed in November, 2022
Guest Score 3 out of 10
Poor
Location very good
Extremely disappointed with the room. Heating didn't work. Pillows uncomfortable. Not clean. Window needs replacing. Cold. No biscuits and only 1 decaffeinated coffee. Cold in main areas of hotel, bar and lounge.
stayed in November, 2022
Guest Score 8 out of 10
Very Good
stayed in November, 2022
Guest Score 9 out of 10
Wonderful
stayed in November, 2022
Guest Score 4 out of 10
Disappointing
breakfast
took 40 mins to get into my room 3 flights of stairs 3 times and access lock wouldn’t work eventually i was moved
stayed in November, 2022
Guest Score 8 out of 10
Very Good
Lovely staff, very welcoming, room spotless with nice extras such as robes and chocolate, nice and soundproof, good bedding comfy nights sleep
It's a big hotel, fair hike to our room and I have Mobility issues so might be worth a mention when booking, my fault not theirs, also thought the breakfast was a let down
stayed in November, 2022
Guest Score 5 out of 10
Fair
stayed in November, 2022
Guest Score 5 out of 10
Fair
Good range of options
Charged for two breakfasts when we asked for one. Issue amended on departure
stayed in November, 2022
Guest Score 5 out of 10
Fair
The staff are very helpful and pleasant- especially the breakfast staff
Whilst the bed was clean the room was dusty, there were coffee/ tea stains on the skirting board and the windows were running with condensation causing black mould all around the frame, it was not possible to open the window as it had been painted closed. The shower was also dripping constantly which meant that the bathroom was also very damp. We did point out the problems with the hotel and nothing was done to remedy the problem but we were given a generous reduction on our bill
stayed in November, 2022
Guest Score 8 out of 10
Very Good
Staff were very accommodating following a problem with the first room I had been assigned and could not have been more helpful.
Lounge area in hotel very tired looking and needs updating.
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom