Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel. Since 1860 we’ve been creating wonderful experiences for discerning travelers, located at the gateway to Chester we provide a welcome and stylish escape, a place to rest from your journey, and a luxurious and well-connected base to make the most of Chester and beyond. The hotel is famous for its rich heritage, stunning public areas serving great food, afternoon teas and signature cocktails, with its hidden gem – the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was said to be the first skyscraper of its time. Since opening in 1860, its hosted guests such as Charles Dickens, Cecil Rhodes and Lillie Langtry. All 218 bedrooms have complimentary Wi-Fi, a TV and 24-hour room service. The hotel also has 8 conference rooms to choose from, ideal for any event, meeting, or wedding.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Coffee shop
  • Hair dryer
  • Bathtub
  • Coffee/tea maker
  • BBQ facilities
  • Heating
  • Wheelchair accessible
  • mini bar
  • telephone
  • kitchenware
  • Concierge services
  • Designated Smoking Area
  • Family Rooms
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Off-Site parking
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Japanese
  • Czech
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish
  • Tamil
  • Non-Smoking Rooms Available
  • Parking Available
  • Linens
  • Carpeting
  • Smoke alarms
  • Fire extinguishers
  • Bicycle parking
  • Guests can opt-out of daily cleaning service
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Access to health care professionals
  • Hygiene certification
  • Staff trained in safety protocol
  • Free face masks
  • Ticket services
  • Contactless check-in/out
  • Food delivery
  • balcony/terrace
  • CCTV security in common areas
  • Complimentary drinking water
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Separate shower/bathtub
  • Spa services
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Wake up call
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Individually-wrapped food options
  • Air conditioning in public area
  • Heating in public area
  • Alternative meal arrangement
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Pets allowed (charges may apply)
  • Parking available (charges may apply)
  • Shuttle service (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
Click here to leave your opinion >>
stayed in February, 2024
Guest Score 6 out of 10
Pleasant
stayed in February, 2024
Guest Score 7 out of 10
Good
Clean & tidy hotel, nice touch of crisps & chocolate in the room.
Breakfasts were too expensive, the bed & pillows were so uncomfortable so didnt get much sleep. Parking was expensive too.
stayed in February, 2024
Guest Score 4 out of 10
Disappointing
The location
There was no draught beer at the bar only bottled beers restaurant was closed on the evening we stayed although there were bar meals available!
stayed in February, 2024
Guest Score 10 out of 10
Exceptional
Very fancy and beautiful hotel. Big room with nice bath tube and lovely circumstance. Also, the price pretty cheap.
Nothing. Everything good.
stayed in February, 2024
Guest Score 7 out of 10
Good
Its lovely. Always feel welcomed
That our check in was at 16.00 but werent ready till 16.30 so we pay all of this money for only a short amount of time
stayed in February, 2024
Guest Score 10 out of 10
Exceptional
stayed in February, 2024
Guest Score 8 out of 10
Very Good
stayed in February, 2024
Guest Score 8 out of 10
Very Good
stayed in February, 2024
Guest Score 8 out of 10
Very Good
Great value. Excellent location. I like the artisitc decoration as well as the modern feel
No heater in the room
stayed in February, 2024
Guest Score 9 out of 10
Wonderful
stayed in February, 2024
Guest Score 9 out of 10
Wonderful
Fantastic hotel and brilliant location right next to Chester station, which gave fantastic access to Liverpool as well as Chester itself.
stayed in February, 2024
Guest Score 3 out of 10
Poor
The first room they gave us had wet towels with human excrement on them in the floor and the toilet was busted. They gave us an upgrade but the two staff at reception seemed more annoyed at us for complaining about what we walked into. You cant monitor the temperature so the upgraded room was too hot and stuffy. The restaurant staff however were very nice and polite and the food was good. I wont be staying there again, Ill find somewhere else with more friendly reception staff.. we tried to call reception when we walked into the first room with the human excrement on the floor and they didnt answer. The response we got was there were only two people on reception so couldnt answer which isnt good enough.
The property is nice, just needs to sort out their plumbing issues and better communication.
stayed in February, 2024
Guest Score 10 out of 10
Exceptional
The staff were lovely, friendly and helpful. One who stood out to us was a lovely lady who I think is called Eliza? Or something similar! She was helpful and made us feel welcome. The room was stunning and very comfortable. With everything you need for a relaxed stay. The beds were very nice with plush pillows and the desk and sofa a nice addition, especially for getting ready. Highly reccomend and will definitely be staying again.
Only thing that was slightly annoying was the fire alarm going off due to tests I think, still better to know it works I suppose.
stayed in February, 2024
Guest Score 7 out of 10
Good
The breakfast
The long walk to our room and it was dated
stayed in February, 2024
Guest Score 9 out of 10
Wonderful
Location, secure parking, lovely old building & very friendly staff.
A bit of a walk to our room, but it wasnt a issue.
stayed in February, 2024
Guest Score 9 out of 10
Wonderful
stayed in February, 2024
Guest Score 10 out of 10
Exceptional
Great place. Clean, friendly, welcoming. Nothing bad to say. Will defo use again.
Nothing to dislike
stayed in February, 2024
Guest Score 10 out of 10
Exceptional
The hotel staff were very helpful and pleasant.
The 4pm check in
stayed in February, 2024
Guest Score 1 out of 10
Very Poor
The place is very dated and the room we stayed in an executive room was absolutely filthy dust and old tissues with blood on them between bedside cabinets the shower head fell off hitting my partner on the head but she just laughed trying to make good out of bad ,we'd never stop there again for the price.
stayed in February, 2024
Guest Score 10 out of 10
Exceptional
Very comfortable spacious rooms, beds very comfortable. Excellent quality breakfast
Guest reviews
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom