Hallmark Hotel The Queen Chester
City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
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City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom
Located opposite Chester Station, The Queen at Chester, BW Premier Collection first opened in 1860, and offers grand Victorian-style rooms and free WiFi. The city center is within walking distance. All rooms at the property have satellite TV and 24-hour room service. Some rooms have a lavish four-poster bed. Full English breakfast is provided. The hotel features several dining options like the new Kings' Grill restaurant and the more informal option, The Waiting Room. Chester Zoo is 3.7 mi away from the property and Cheshire Oaks is 6.6 mi away.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Pets Allowed
  • Restaurant
  • Garden
  • Laundry
  • Meeting/Banquet Facilities
  • Parking
  • Room Service
  • Safety Deposit Box
  • Terrace
  • Bar
  • Concierge Service
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Dry cleaning
  • Internet services
  • Non-smoking throughout
  • Breakfast in the room
  • Ironing service
  • Table tennis
  • Packed lunches
  • Heating
  • Fax/photocopying
  • Luggage storage
  • WiFi
  • Sun terrace
  • Special diet menus (on request)
  • Private parking
  • car hire
  • Accessible parking
  • Designated Smoking Area
  • Facilities for Disabled Guests
  • Family Rooms
  • Non-smoking Rooms
  • Daily Housekeeping
  • WiFi available in all areas
  • Business centre
  • Fitness centre
  • Free WiFi
  • Lift
  • Board games/puzzles
  • Wine/champagne
  • Fruits
  • Pet bowls
  • Outdoor furniture
  • Key card access
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
  • Use of cleaning chemicals that are effective against Coronavirus
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • First aid kit available
  • Contactless check-in/check-out
  • Cashless payment available
  • Mobile app for room service
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Hand sanitizer in guest accommodation and key areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Physical distancing rules followed
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Breakfast takeaway containers
  • Delivered food is securely covered
  • Access to health care professionals
  • Invoice provided
  • Parking on site
Click here to leave your opinion >>
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
stayed in March, 2023
Guest Score 8 out of 10
Very Good
loved the quirkiness of the hotel. The gentleman on reception was very chatty and made us feel comfortable. the room was very cold when we got in that evening but I liked that we had a heater to warm the room up.
some of the grouting in the bathroom could have done with a scrub.
stayed in March, 2023
Guest Score 9 out of 10
Wonderful
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
Close to the station and easy walking distance to pubs, shops and cafes.
Nothing
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
the hotel was amazing full of history the rooms were fab
nothing
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
great location and interesting
stayed in March, 2023
Guest Score 9 out of 10
Wonderful
Loved everything. Great room,great location,great staff.
stayed in March, 2023
Guest Score 9 out of 10
Wonderful
stayed in March, 2023
Guest Score 9 out of 10
Wonderful
looks beautiful, restaurant on site and buffet breakfast is offered. It is opposite the train station so made it easy for us.
The shower wasn’t the best, nothing major though.
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
stayed in March, 2023
Guest Score 9 out of 10
Wonderful
Staff very nice and friendly.
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
The staff gave a very friendly welcome. The hotel upgraded our room to accommodate the fact it was my husband's birthday celebration and the hotel was very clean. The breakfast was delicious and checking out was so simple. We would definitely return and also recommend.
stayed in March, 2023
Guest Score 8 out of 10
Very Good
The room was very spacious, the bar was really nice and cosy and the whole vibe of the place was very quirky and regal.
The bathroom needed some cleaning or touching up. All the grout was black and mouldy and the shower was a bit dirty. Nothing crazy but when everything else was so clean, this really stood out. I also didn't like the bed situation, rather than a double bed, we had 2 singes pushed together which made it a bit uncomfortable in the middle as the edge of each mattress was hard and stook into your back.
stayed in March, 2023
Guest Score 5 out of 10
Fair
breakfast
first room window wouldn’t shut freezing cold
stayed in March, 2023
Guest Score 9 out of 10
Wonderful
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
staff cleanliness overall stay amazing
nothing
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
stayed in March, 2023
Guest Score 4 out of 10
Disappointing
It was on reflection very reasonably priced
everyone seemed to arrive in the grand original property and then be sent to a high rise ‘extension’ building that was like a block of 1970’s flats. The decor needs updating in both wings as it is shabby. Our room door had clearly had a rather severe attempted break in where someone had taken a chisel to the lock. The bar and various lounges had none of the cosy looking open fires lit despite it being an incredibly cold weekend. there was only one working plug socket in the room and that was wobbly intermittent in successful and unsafe. The full panel of plug sockets and sun ports around the dressing table did not work…which we reported and nothing was done. Once you put the TV on a particular channel for around half an hour if would stick on that channel and you couldn’t change it unless you switched it off and left it for a long period of time. The WIFI was thready and unreliable.
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Area information

    Airports Show all on map »

    • Chester Hawarden Airport - 4.24 mi
    • Speke Airport - 9.58 mi
    • Manchester Intl Airport - 27.27 mi

    Transport

      Train stations Show all on map »
      • Chester Train Station - 190 f
      • Bache Railway Station - 0.94 mi
      • Capenhurst Train Station - 5.09 mi
      • Ellesmere Port Train Station - 5.99 mi
      • Ince and Elton Train Station - 6.13 mi
      • Hawarden Railway Station - 6.34 mi
      • Stanlow and Thornton Station - 6.34 mi
      • Overpool Train Station - 6.35 mi
      • Hawarden Bridge Train Station - 6.42 mi
      • Mouldsworth Train Station - 6.59 mi
      • Shotton Railway Station - 6.64 mi
      • Little Sutton Train Station - 6.70 mi
      • Helsby Railway Station - 7.07 mi
      • Helsby Train Station - 7.13 mi
      • Buckley Train Station - 7.63 mi
      • Hope and Pen-y-ffordd Station - 8.13 mi

    Museums

      Art Galleries Show all on map »
      • Grosvenor Museum - 0.76 mi
      • Cheshire Military Museum - 0.88 mi
      • Mouldsworth Motor Museum - 6.40 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Chester Zoo - 1.53 mi
      • Blue Planet Aquarium - 4.46 mi

    Other attractions

      Historical Buildings Show all on map »
      • Chester Cathedral - 0.54 mi
      • Chester Castle - 0.91 mi
      • Shotwick Castle - 4.50 mi
      • Dodlestone Castle - 4.94 mi
      • Pulford Castle - 5.62 mi
      • Hawarden Castle - 6.21 mi
      • Flint Castle - 6.26 mi
      • Ewloe Castle - 6.45 mi
      Monuments and Landmarks Show all on map »
      • Chester Castle Agricola Tower and Castle Walls - 0.81 mi
      Golf Courses Show all on map »
      • Chester (Curzon Park) Golf Club - 1.34 mi
      • Eaton (Chester) Golf Club - 2.93 mi
      • Hawarden Golf Club - 5.92 mi
      • Hawarden Golf Club - 5.92 mi
      • Aldersey Green Golf Club - 7.18 mi
      • Ellesmere Port Golf Club - 7.71 mi
      Shopping Center Show all on map »
      • Cheshire Oaks Designer Outlet - 4.75 mi
      Other Show all on map »
      • Chester Racecourse - 0.62 mi
      • Dewa Roman Experience - 0.70 mi
      • Eccleston Mound - 2.57 mi
      • Airbus UK FC - 4.54 mi
      • Aldford Blobb Hill - 4.62 mi
      • Delamere Forest - 5.20 mi
      • Connahs Hey Mound - 5.50 mi
      • Ashton Motte - 5.87 mi
      • Chester Services M56 - 5.92 mi
      • Truemans Hill - 6.26 mi
      • Cheshire Farm Ice Cream - 6.96 mi
      • Roft Motte - 7.49 mi
      • Coddington Mud Hill - 7.67 mi

Hallmark Hotel The Queen Chester

City Road, Chester, Cheshire - England, CH1 3AH, United Kingdom